Return & Exchange Policy

Return Policy:

  • Eligibility: Items must be returned within 30 days of receipt.
  • Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Non-Returnable Items: Custom or personalized items, gift cards, and sale items are not eligible for return.

 

How to Return an Item:

  1. Request a Return: Contact our customer service team at 9772 9704 to initiate a return. Please provide your order number and the reason for the return.
  2. Prepare Your Package: Include the item(s) in their original packaging along with the return form (if provided).
  3. Ship the Item: Use a trackable shipping method to send your return to: Shadow Show Tattoo 244 Geylang Road, Singapore 389303

 

Refunds:

  • Processing Time: Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days.
  • Original Payment Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card issuer to post the refund to your account.
  • Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part.

 

Exchange Policy:

  • Eligibility: Items must be exchanged within 30 days of receipt.
  • Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.

 

How to Exchange an Item:

  1. Request an Exchange: Contact our customer service team at 9772 9704 to initiate an exchange. Please provide your order number and the item(s) you wish to exchange.
  2. Prepare Your Package: Include the item(s) in their original packaging along with the exchange form (if provided).
  3. Ship the Item: Use a trackable shipping method to send your exchange to: Shadow Show Tattoo 244 Geylang Road, Singapore 389303

 

Processing Your Exchange:

  • Once we receive your item(s) for exchange, we will inspect them and send out the replacement item(s) within 5-7 business days.
  • If the item(s) you want to exchange for are out of stock, we will contact you to discuss alternative options or issue a refund.
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